Return Eligibility
To be eligible for a return, items must be in their original condition and packaging. Flower seeds must not have been planted or opened. If you received a damaged or incorrect item, please contact us within 14 days of receiving your order to initiate the return process. Returns requested after this period may not be accepted.
Return Process
To initiate a return, you must send an email to [email protected]. In your email, include your order number, a brief description of the reason for the return, and any relevant photos if applicable. We will respond within 3-5 business days with instructions on how to proceed. Please do not send items back without prior authorization.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. BloomSphere is not responsible for items lost or damaged during return shipping. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that depending on your bank or payment provider, it may take additional time for the funds to reflect in your account.
Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item. This ensures that you receive the correct product without delay.
Non-Returnable Items
Certain items are non-returnable, including opened or used flower seeds. If an item is marked as non-returnable at the time of purchase, it cannot be returned for a refund. Please check the product description carefully before making a purchase to avoid any misunderstandings.
Contact Information
If you have any questions regarding our return and refund policy, please do not hesitate to reach out to us via email at [email protected]. Our customer service team is available to assist you and will respond to your inquiries as quickly as possible. We appreciate your understanding and cooperation in following our return policy.